Pluck Andrew Solicitors Limited Privacy Policy (updated March 2024)
Our contact details
Name: Pluck Andrew Solicitors Limited
Registered Office Address: 6-16a Norfolk Street, Hyde, Cheshire SK14 1NB
Phone Number: 0161 368 6311
E-mail: [email protected]
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Financial information
Sensitive information about you and your case
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Updating and enhancing client records
Analysis to help us manage our practice
Statutory returns
We also receive personal information indirectly, from third parties, if relevant to your case.
We may share this information with third parties relevant to your case.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting our Data Protection Officer, Richard Carlin ([email protected]).
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
How we store your personal information
Your information is securely stored on your file in paper or electronic form.
We will retain your paper file for six years, before it is destroyed. Your electronic file is securely retained on our system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact Richard Carlin if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to Richard Carlin.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
